Privacy Policy
Last Updated: 7/30/2026
Privacy Policy
VOIP.IO LLC respects your privacy and is committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal information.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect information that you voluntarily provide to us, information collected automatically through our website, and information received through third-party scheduling and analytics services.
Information You Provide
Contact Forms & Quote Requests
When you submit a contact or quote request, we may collect:
- Name
- Business name
- Email address
- Phone number
- Current phone service provider
- Any information included in your message
We use this information to:
- Respond to inquiries
- Prepare quotes
- Communicate regarding our services
- Follow up regarding requested information
This information is stored through our website hosting provider and website form software.
Phone Bill Audits
If you choose to upload a business phone bill for a cost comparison or audit, we may collect information contained within the document, including:
- Business account information
- Current telecommunications provider
- Billing information
- Phone numbers
- Service details
- Pricing information
We use this information solely to:
- Evaluate your current telecommunications services
- Prepare recommendations
- Generate pricing comparisons
- Provide service proposals
Uploaded documents are stored securely and are retained only as long as necessary to complete your requested audit, prepare a proposal, maintain business records, or as required by law. Documents that do not result in an ongoing business relationship are periodically deleted.
Appointment Scheduling
If you schedule a meeting through Calendly, we collect information such as:
- Name
- Email address
- Scheduled meeting date and time
This information is processed through Calendly for scheduling purposes only.
Calendly acts as a third-party service provider (processor) on our behalf.
Information Collected Automatically
Google Analytics
Our website uses Google Analytics 4 to understand how visitors use our website.
Google Analytics may collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Traffic source
- General geographic location
- Website interactions
This information helps us:
- Improve website performance
- Understand visitor behavior
- Measure marketing effectiveness
- Improve user experience
Google may process this information according to its own Privacy Policy.
Meta Pixel
We use Meta Pixel to measure advertising effectiveness and improve our marketing campaigns.
Meta Pixel may collect:
- Cookies
- Browser information
- Device information
- Pages visited
- Conversion events
- Website interactions
This information may be shared with Meta Platforms, Inc. for:
- Advertising measurement
- Audience creation
- Remarketing
- Conversion tracking
Cookies
Our website uses cookies and similar technologies to:
- Remember user preferences
- Improve website functionality
- Analyze website traffic
- Measure marketing performance
- Support advertising efforts
You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.
Server Logs
Like most websites, our hosting provider automatically collects server log information, including:
- IP address
- Browser type
- Device information
- Date and time of access
- Pages requested
- Error logs
This information is used to:
- Maintain website security
- Diagnose technical issues
- Prevent fraud and abuse
- Improve website performance
How We Use Information
We may use collected information to:
- Respond to inquiries
- Provide quotes and proposals
- Perform phone bill audits
- Schedule appointments
- Deliver requested services
- Improve our website
- Analyze website performance
- Maintain security
- Communicate with prospective and existing customers
- Comply with legal obligations
Sharing Information
We do not sell your personal information.
We may share information with trusted service providers that assist in operating our business, including:
- Website hosting providers
- Form processing software
- Calendly
- Google Analytics
- Meta Platforms
- IT service providers
- Legal or regulatory authorities when required by law
These providers are permitted to use your information only as necessary to perform services on our behalf.
Data Retention
We retain personal information only as long as reasonably necessary to:
- Respond to inquiries
- Complete requested services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Uploaded phone bills and supporting documents are retained only for the period necessary to complete the requested analysis and any related business communications unless a longer retention period is required by law.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on where you live, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Request information about how your data is used
- Object to certain processing activities where applicable
To exercise these rights, contact us using the information below.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We encourage users to review the privacy policies of any third-party websites they visit.
Children’s Privacy
Our website and services are intended for businesses and adults.
We do not knowingly collect personal information from children under the age of 13.
If we become aware that such information has been collected, we will promptly delete it.
Do Not Track
Some web browsers offer a “Do Not Track” feature. Because there is no consistent industry standard for responding to these signals, our website may not respond to them.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any updates will be posted on this page with a revised effective date.
Your continued use of the website after changes become effective constitutes acceptance of the updated Privacy Policy.
Questions about your privacy? Email info@voipio.com